Gambling is meant to be entertaining. At 111vip, we believe every player in Bangladesh deserves a safe, transparent, and controlled gaming environment. This page explains the practical tools, protections, and support channels available to help you stay in control — always.
111vip operates as Bangladesh's trusted online casino and sports betting platform with a genuine commitment to player welfare. We understand that the excitement of cricket betting, live casino games, and slot machines can sometimes become overwhelming for a small number of players. That is why responsible gaming is not a legal footnote at 111vip — it is a core operational principle that shapes how we build features, train our support team, and respond when a player signals they need help.
Every registered player on 111vip has access to a full suite of self-management tools, including deposit limits, session time limits, cooling-off periods, and permanent self-exclusion. These tools are available directly from your account dashboard at no cost, and most take effect within minutes of being requested. Our responsible gaming framework applies equally to all players across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, or anywhere else in the country.
111vip strictly enforces an 18+ age policy and uses identity verification (KYC) procedures to prevent minors from accessing the platform. If you are under 18 years of age, you are not permitted to register or play on 111vip under any circumstances. If you suspect a minor has accessed the platform, please contact our support team immediately.
These protections are built into the 111vip platform for every player. No special request is needed to access them — they are available to you by default.
Every new 111vip account undergoes mandatory identity and age verification before deposits or withdrawals are processed. We use document checks and face-match technology to ensure that only adults aged 18 and above can use the platform. KYC data is encrypted and stored securely in accordance with our Privacy Policy.
Set a daily, weekly, or monthly deposit cap in BDT directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased until a mandatory 48-hour cooling period has elapsed. Reducing a limit, however, takes effect instantly. This gives you firm control over how much money enters your gaming account.
Choose a maximum session duration — from 30 minutes up to 8 hours per day. When you reach your limit, 111vip will log you out automatically and display a responsible gaming reminder. Session limits reset at midnight Bangladesh Standard Time (BST, UTC+6). You can adjust session limits in your dashboard at any time.
If you feel you need a short break from 111vip without closing your account permanently, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period your account is suspended for gameplay and deposits, but your balance and account data are preserved. The period cannot be cancelled once initiated.
Self-exclusion is a permanent or long-term tool for players who feel that gambling is causing serious harm. You can apply for self-exclusion for a minimum period of 6 months, up to 5 years, or permanently. During self-exclusion, your account is fully blocked and you will be removed from all marketing lists. Reactivation requires a written request and a mandatory review period.
Our dedicated support team is trained to assist players who are experiencing difficulties with gambling. You can reach us via live chat from your dashboard or by emailing [email protected] at any time, around the clock. Support is available in both English and Bengali, and all responsible gaming requests are treated with complete confidentiality.
Every tool listed below is accessible from the Responsible Gaming section of your 111vip account dashboard. No phone call or document is required — controls can be activated in under five minutes.
Log in to your 111vip account and navigate to My Account → Responsible Gaming → Deposit Limits. Select your preferred limit period — daily, weekly, or monthly — and enter the maximum amount in BDT you wish to deposit within that period. Confirm your selection, and the limit will be active immediately. You will receive an email confirmation to your registered address. To increase a limit, a 48-hour waiting period applies automatically. To reduce it, the change takes effect straight away with no delay.
From your account dashboard go to My Account → Responsible Gaming → Session Limits. Choose a daily cap between 30 minutes and 8 hours. Once set, a persistent on-screen timer will count down during your active sessions so you always know how much time remains. When the limit is reached, you will be shown a summary of your session — including time played and net result — before being logged out automatically. Session limit changes take effect at the start of your next login session.
Go to My Account → Responsible Gaming → Take a Break and choose a cooling-off duration: 24 hours, 7 days, or 30 days. After confirming, your account will be suspended for all gameplay and deposit activity for the selected period. Your account balance and history are preserved in full. You can still contact support during this period to ask questions or extend the break. Once the cooling-off period expires, you can log back in normally. The period cannot be shortened once activated.
Navigate to My Account → Responsible Gaming → Self-Exclusion or contact our support team directly via live chat. Select your exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent. Your account will be blocked within one hour of submitting the request. Any remaining balance will be held securely and returned to your registered payment method after the exclusion period. You will be removed from all 111vip marketing communications immediately. Permanent self-exclusion can only be reversed after a minimum 7-year period and a formal reinstatement review.
Problem gambling can develop gradually and may be difficult to identify from the inside. The following warning signs are well-recognised indicators that gambling may be moving from entertainment into harmful territory. If you recognise any of these patterns in yourself or someone you know, please reach out for help — there is no shame in doing so, and 111vip is here to support you.
Important: If gambling is causing you financial distress, relationship problems, or emotional harm, please use 111vip's self-exclusion tool immediately and contact our support team. Your wellbeing is more important than any game or bet.
Continuing to play or increasing bet sizes specifically to recover money already lost, rather than for enjoyment. This behaviour escalates financial risk rapidly and is one of the clearest signs of problem gambling.
Using funds set aside for rent, bills, groceries, or family expenses to fund gambling sessions. Responsible gambling should only ever involve discretionary entertainment funds.
Finding it difficult or impossible to stop gambling once you have started, or consistently exceeding the time and money limits you set for yourself before a session began.
Neglecting family responsibilities, social commitments, or professional duties because of time spent gambling, or lying to others about the frequency or scale of your gambling activity.
Taking loans, using credit cards, or borrowing from friends or family specifically to fund gambling. This is a serious financial warning sign and often accompanies problem gambling behaviour.
Taking action early makes a significant difference. Follow these steps if you feel gambling is becoming difficult to manage.
The first step is recognising that your gambling habits may have changed. If you have experienced any of the warning signs listed on this page, take a moment to reflect honestly on your recent activity before continuing to play.
Log in to your 111vip account and set a deposit limit, activate a cooling-off period, or initiate self-exclusion. These tools take effect in minutes and require no approval from 111vip staff — you are in full control.
Reach our responsible gaming team via live chat (24/7 from your dashboard) or email at [email protected]. Our team is trained in responsible gaming assistance and will respond in English or Bengali. All communications are treated as strictly confidential.
For serious problem gambling concerns, we encourage you to speak with a qualified counsellor or mental health professional. Independent support organisations can provide guidance that goes beyond what a gaming platform can offer, and we fully support players who choose to seek outside help.
If you wish to close your 111vip account permanently, contact our support team with your username and a written request. Any remaining balance will be returned to your registered payment method (bKash, Nagad, Rocket, or other registered method) after standard verification. Account closure requests are processed within 24 hours.
Our support team is available around the clock to assist with any responsible gaming query, limit request, or self-exclusion application. You do not need to be in crisis to reach out — early conversations are always welcome.
Email: [email protected]
(plain text — not a clickable link)
Live Chat: Available 24/7 from your account dashboard after logging in to 111vip.
Response Time: Average first response within 2–5 minutes via live chat. Email responses within 24 hours.
Languages: English and Bengali. Bangladesh Standard Time (BST, UTC+6).
Responsible gaming is not a regulatory checkbox for 111vip. It is a genuine commitment that informs how we design features, train our people, and make business decisions. These are the specific pledges we make to every player on our platform.
Any player who has activated self-exclusion is permanently removed from all 111vip promotional and marketing lists with immediate effect. We will not attempt to re-engage self-excluded players with bonus offers or re-activation prompts.
When a player requests a reduction in their deposit or session limit, that change takes effect immediately without any waiting period. We will never introduce friction to discourage players from reducing their limits.
111vip's platform monitors account activity for behavioural signals associated with problem gambling — such as extended sessions, rapid loss-chasing, and sudden large deposit increases. Where such patterns are detected, our team may proactively reach out to offer support.
No deposit is processed on 111vip before a player has passed basic age verification. Full KYC — including government-issued ID — is required before any withdrawal can be made. This two-layer approach ensures that minors cannot access real-money gaming on our platform.
Every member of the 111vip customer support team receives training in identifying and responding sensitively to players who may be experiencing gambling-related difficulties. Our team knows how to escalate concerns and guide players through the available tools without judgment.
When gambling stays fun and controlled, it can be a great form of entertainment. Explore 111vip's cricket markets, casino games, and slots knowing that your safety tools are always just a click away.